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On Demand IT Service

“It's extremely easy to call and have ITEA login online to fix our problems. This has allowed us to be more efficient at our work while not experiencing computer troubles. ITEA makes our life easier and provides a support experience that's more pleasurable.”
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Jean Welsh
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On Demand IT Service

ITEA’s On Demand IT Service plan combines many of the benefits of our Managed IT Service plans, with the flexibility of a pay-as-you-go service - all without sacrificing critical IT support. On Demand IT Service packages start at $299 for 10 desktops and 1 server per month. The small recurring monthly fee guarantees that ITEA is monitoring your network and performing routine and scheduled preventative network maintenance, including desktop optimization and security updates. As needed, you'll have access to a complete IT department including certified engineers, network managers, and a senior level CTO (Chief Technology Officer) on an hourly basis.

ITEA designed On Demand IT Service specifically for:

  • Small offices seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service
  • Small organizations with limited budgets not meeting the requirements for ITEA’s Managed IT Service, but want access to ITEA’s high levels of customer service and experienced team of technicians
  • Larger customers that want the added resources of ITEA’s IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department
small business package *Prices Monthly - Includes one server and up to 10 PC's – Each additional server is $99/month and each additional PC is $9/month.

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PC Maintenance
Automated Scheduled Anti Virus Updates checkmark
Automated Scheduled Spyware Prevention and Deletion checkmark
Automated Temp File Deletion checkmark
Automated Patch Assessments & Updates checkmark
Comprehensive Tracking of all Software and Hardware on each Desktop/Laptop checkmark
Detailed & Comprehensive Reports for Inventory & Preventative Maintenance Activities checkmark
Server Maintenance
Automated Daily Maintenance checkmark
Database Size Monitoring checkmark
Message Queue Monitoring checkmark
Event Log Monitoring checkmark
Service Monitoring checkmark
Security Patch Management checkmark
Service Pack Management checkmark
Core Health Monitoring checkmark
On Demand IT Service
Live Help Desk Support Hourly
Network Support and Administration Hourly
Strategic Planning and Guidance Hourly
Hosted Solutions (email, backup, spam filtering) Hourly
Onsite Support and Projects Hourly
Custom Development Hourly
Disaster Recovery Planning Hourly
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