ITEA's Backup & Recovery Unit Service™ Plan Features

Services Provided

• Servers carefully managed by ITEA’s Network Operations Team
• On-site Backup & Recovery Unit (BRU) provides fast server virtualization capabilities in event of server failure
• Secure, remote storage provided at two hardened data centers
• Complete management of the BRU and remote storage

 

BRU Device Monitoring

• 24x7 monitoring by our Network Operations Team
• 24x7 live support of any issues related to our Backup & Recovery Unit Service

Security

• Data encrypted before it leaves your servers; only ITEA can access the encryption key
• Additional security: data encrypted again before transit over the internet, where encrypted files are stored on multiple servers in high security facilities
• Each file encrypted using 256-bit AES encryption technology. 256AES encrypted data cannot be read without corresponding keys; encrypted data cannot be misused even if stolen

File Compression

Before files are encrypted, they are compressed on the BRU using state-of-the-art compression technology. This compression ensures minimization of backup time creation because each file is significantly smaller.

Backup Frequency

Our service can protect your data as frequently as every 15 minutes, every day. This provides hundreds of additional backup copies vs. tape backup, allowing multiple restore points to recover the most current version of your data just prior to the data loss event.

Historical Archive

Our service offers scheduled backup plans that include a 7-Day, 14-Day or 30-Day archives on the BRU which can be selectively pushed out to a remote storage facility. The option of expanding the retention period from a 1-Year to 7-Year History is also available.

Smart Data Transport

Data transmission can easily be configured to minimize bandwidth consumption. Our BRU leverages Adaptive Bandwidth Throttling, which allows us to set a limit on outbound bandwidth used, (e.g. assuming a 768Kpbs outbound connection, adaptive bandwidth throttling can be set with a maximum at 512Kpbs.) ITEA exercises fine control over the data imaging and transmission processes.

Remote Storage provided at ITEA’s Tier 1 data centers

• Highly redundant storage with backup images stored on a SAN at primary storage facility, replicated to secondary facility
• Connectivity provided by multiple providers with automatic failover capabilities
• Facilities provide two fiber optic network drops for our backbone
• Full physical security at each facility including security camera, key card and biometric access
• Network secured with high-end redundant, automatic failover firewalls
• Fire suppression and environmental control provided

Remote Storage and Base Remote Backup Image Creation

Remote storage provides off-site back up at two secure data centers in the US.

The base image will be transmitted across the internet to the primary remote storage facility. The time required to perform this remote backup will vary significantly depending on the amount and types of files being backed up and the upload speed of your internet connection.

Routine Retrieval Testing

Your data is stored (in encrypted form) in two secure online data backup centers, located hundreds of miles apart from each other. Images are tested monthly to ensure they can be restored in the event of data loss.

Ownership of Data

The backup data being stored on the BRU and at the data center remains the sole property of the client. If the client chooses to terminate services, ITEA will assist client in the orderly termination of services. This could involve copying the backup image to an external drive. Client agrees to pay ITEA the actual costs of rendering such assistance.